SRS has grown consistently since its inception in 2007. In today's fast changing market dynamics of evolving customer behavior and increasing competition, no company can do marketing by hit and trial.
SRS is India’s new generation of sustainable customer experience solution provider, data warehousing and market research.
We provide consultancy services in the area of business & project consultancy, market research, customer experience management, mystery shopping, business planning.
In serving the customer, products or service offerings are no longer adequate factor for customer retention: firms must provide ample good experiences to their customers.
Competing on this level means firms must gain accurate understandings of the customer’s journey — from the point of expectation building through interaction stage (the phase of actual experience with a firm’s services or product) to the final point of reflections (where customer evaluate the outcomes of that interaction and the subsequent feelings that leads to the decision to or not to bond).